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How to Unlock Motorola?

Unlocking Instructions

Read This First:

Please make sure to read all of these instructions. Failure to do so can cause your phone to be hardlocked and never be able to be unlocked.

If the code does not work, please DO NOT keep trying to use the code. Some Motorola models have a limited amount of tries to enter the code, your phone will be hardlocked if all 10 attempts are used up. See the troubleshooting section below for help and contact us!


Code Format:

You will receive your code in the following format:

12345678 87654321

It is two separate 8 digit codes. From this example, two codes are present:

Code 1: 12345678

Code 2: 87654321

Please make sure to NOT use the code together.


Entering the Code

  1. Turn off: WIFI, Bluetooth, Airplane Mode.
  2. Change the SIM card with a non accepted SIM card.
  3. Turn on the phone.
  4. Phone will prompt you for "Network Code", "Subsidy Code", "Sim Network Unlock Pin"
  5. Enter unlock code. 
  6. Your phone is unlocked!

If one of these messages appear :

  • "Contact Service Provider" 
  • "Tamper Alert"
  • "Wait before enter special Code"
  • "Contact Service"

It's because you or somebody already entered too many wrong codes, you just have to let phone ON on theses errors messages and after 40 min to 2 hours maximum the message "Enter Code Special" will appear again !


---------- Trouble Shooting ----------

* Video proof maybe required if the Unlock code does not work, it's a good idea to film it so we can help trouble shoot what the problem is. We may also offer you a discount off your original purchase amount if you can provide us with a video of successfully unlocking your device. Just ask us!

"Code Error" or "Sim Network Unlock Unsuccessful" What do I do?

  • Please make sure you are using the Code from the format given to you properly. See CODE FORMAT section above.
  • Please check your IMEI number by pressing *#06#, this is the most common reason the code doesn't work.  If the first 15 digits which appear is different from the 15 digit IMEI number provided above, please reply directly to this E-mail.


I can make Calls and Text but I'm not getting Internet Service.

  • In this case you will need to adjust what's called the APN settings.  The APN settings vary depending on the service provider you are trying to use.  Please contact your service provider and they can assist you setting this up.  There is no separate unlock for data or internet.  If you can call or text, your phone's network is fully unlocked.

My Phone is asking for the "PUK" or "Security Pin" or "Password"

  • If your phone is asking for one of the above, it is the Simcard personal password or phone security password NOT the Network Lock which we provide for you.  You can contact your service provider for this.  Once you bypass this, you can use the Network Unlock Code provided by us. 

If you are receiving the message "Incorrect Pin Code 5 tries left"

  • This is NOT the unlock code, this is your phone's personal password or simcard's password.  You must by pass this first and then enter the network unlock code we have provided you with.

My Phone seems to be unlocked but I'm not getting any signal

  • First of all, we do request you contact the service provider to make sure after unlocking your device, your unlocked phone will be compatible on their network.  Not all GSM phones are compatible with any Network after unlocking it.  The unlocked phone must be able to support the Network's Frequency.  If you are unsure of this, please contact them regading this.
  • After unlocking your phone, please pull the battery for a couple minutes and then restart the device.  It may take a few minutes for your phone to pick up the new signal. Also go to your Network settings on your phone, and make sure the device can detect the signal from the simcard you are trying use.



---------- Alternative Code Input Instructions ----------

Motorola Atrix Unlock instructions (no simcard):

  1. As if making a call type #786074*
  2. Enter Unlock Code provided.

Some 3G phones (ie. Z8):

  1. On the home screen/lock message, enter **057*

Unlock Instruction for Motorola Milestone:

  1. Power ON your phone with different SIM Card then the phone is locked to
  2. Type *#32# and then Press OK
  3. Enter Unlock Code provided.
  4. Device is now unlocked.

If your phone is not prompting you to enter a code and are receiving a message:

"Cell phone is blocked, please contact service provider"

  1. As if making a call press #073887*
  2. Enter Unlock Code provided
  3. Device is now unlocked.

Motorola A956 (Droid 2) unlock instructions:

  1. Make sure Network Mode is set to GSM/UMTS
  2. To enter the unlock code for motorola, phone, insert a foreign / unaccepted sim card and enter the unlock code. 
    • If your phone appears on the "Contact operator" or the inability to enter the code should leave the phone with a foreign sim card for about 30 minutes. After this time you are allowed to enter the code.
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