BEFORE submitting your order, please follow these steps:
If you receive "Not Eligible for Unlock", please proceed and submit your IMEI # for processing.
If you receive "Communication Error" or "Server not responding, please try again later", DO NOT submit your order as it is not supported for unlocking (no refunds will be provided for any orders submitted with either of these error messages)
Instructions to Unlock Your Phone after order completed :
Input your new sim card and make a test call.
Frequently Asked Questions:
Where is the code?
These devices do not use a code. T-Mobile new method to unlock these phones only uses the App to complete the unlock.
What did I pay for?
The phone is unlocked electronically in T-Mobile system so that the Device Unlock app works. This is what we do for you in order for the Device Unlock app to work.
Not Working? Troubleshooting Steps:
Error message received after clicking Permanent Unlock:
"Unlock failed. This mobile device is not eligible for unlock.":
"Server not responding. Please try again later."
If your phone has a different error message, it will say "Unlock Failed" Followed by a message after. Please email us right away with this entire message.
Please double check the IMEI.
Please dial *#06# to double check the IMEI to make sure it is correct.
All unlock codes and unlock confirmations are sent by email to the email address that the customer enters on the order form. Delivery times shown on the website are guidelines on...Delivery Times and Cancellation
Refunds If no unlock code is found for a particular phone, a refund will be processed within 24 hours of us becoming aware that no code is available. All refunds can take around 7 ...Refunds
As a result of the so many fraudulent orders that we receive each day, it is imperative that we take all necessary measures to minimize credit card fraud. Therefore, we reserve th...Fraud Protection
ACCEPTED PAYMENT METHODS